Genesys Developer

Wilmington, DE Apply Now

Genesys Developers

Location: Remote until post Covid, then onsite in Wilmington, DE


  • 6+ years of experience in Contact Center Technology using Genesys Framework
  • Hands on Experience on Composer SCXML Work-flow development using ECMA Script, HTTP Rest, Web Request, WebService blocks, DB blocks, etc
  • Good hands on experience with Genesys Config/Management Layers, Routing layer, GVP, SIP layer/Media layer
  • Hands on experience with Composer/IRD Strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT)
  • Expertise on Genesys Rules System
  • Provisioning of Rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment
  • GRAT Audit Trial
  • GRE Cluster, etc
  • Application logs troubleshooting
  • SIP Server/T-Server (T-lib)
  • SIP Messaging
  • Universal Routing Server
  • Orchestration Server
  • Stat Server
  • GVP Components
  • Genesys Rules Engine
  • Messaging between ORS and URS such as invokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueuequery, etc


  • Hands-on experience with very large-scale deployment of Genesys 8.5 – Framework, Configuration and Management, Routing & Media components with integration experience
  • Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server and ICON/Info mart
  • Working knowledge of the installation and configuration of the Genesys Suites is a plus
  • Knowledge on Programming languages such as J2SE, L2EE< Spring Boot, etc is a plus
  • Knowledge on RDBMS Databases such as Oracle and NoSQL databases such as Cassandra
  • Knowledge on cloud computing technologies such as AWS, Azure is a plus
  • Knowledge on Genesys SDK development is a plus
  • Experience working on Genesys Administrator Extensions, Genesys Administrator and CME


  • Genesys Technologies: Genesys Composer, Infrastructure Build, SCXML, ECMA Scripting, Web Request, Web Service Blocks, DB Blocks
  • Hands on: Genesys CME, Routing Layer, GVP, SIP, Media Layers, Composer, IRD strategy development, GRAT
  • Troubleshooting: SIP Server/T-server


Work with Application Development Team supporting IVR, middleware, and Contact Center Desktop Integration Services

  • Responsibility for delivering high quality voice and CTI
  • Providing estimates, responsibility for detailed analysis, design, and development, unit testing, providing support during QA and UAT cycles and a defect free production delivery
  • In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications
  • This position will require off hours support as needed
  • Application developers are expected to work closely with the entire IVR and CTI development team in the US and India.

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